How do I access my account?
How do I reset my password?
How do I access the catalogue?
Once you sign into your account, navigate the Home section in the top menu to access all of our videos.
Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device.
Why am I experiencing buffering or playback issues?
Can I create multiple accounts with the same email address?
How do I pause or cancel my recurring subscription?
How do I change my membership plan or update my billing information?
Why is my credit card being declined?
How do I purchase a gift subscription?
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender, or scroll to the footer of any page and click 'Claim gift card'. If you don’t already have an account, you’ll be prompted to create one.
What is the Refund Policy?
We operate a discretionary refund policy. If you are unable to access the Service due to technical issues beyond your control, you may request a refund. Refunds are issued at the discretion of the Company and are not guaranteed.
Still need help?
Our team is ready to assist you!
For support please contact: info@mountainfest.co.uk